Returns & Exchanges at The Penguin Shop

We want you to feel as cool as a penguin in your new fashion finds, which is why we offer a hassle-free 30-day return policy on all unworn items. Simply ensure tags are attached and the original packaging is intact for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all original tags and labels remain attached to the garments.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and tape it securely to the outside of your return package.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once received and inspected at our nest, your refund will be processed within 5-7 business days.